LVMAC Tidbit — Wilkes-Barre VA Medical Center Announces New One-Number, Call Center

On 17 February, in an effort to improve contact between the serviced veterans and their assigned clinical teams, Patient Aligned Care Teams (PACT), the Wilkes-Barre VAMC has announced the opening of a one-stop call center with a one-call number (1-877-928-2621) beginning 19 February 2016.   It is intended to help those using the Medical Center and their Community-Based Outpatient Centers (CBOC) — the Lehigh Valley has two of these, one in Allentown and another in the Bangor area; and it will provide veterans with a direct line of contact to schedule or cancel appointments, relay messages to their provider, request medication refills, or have their calls routed to the appropriate service.

See below for more details

W-B VAMC One-Call Center Press Release, 17Feb2016

Click on image to enlarge.

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As of 18 February 2016

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